B&N Help Center

Shipping & Returns

Frequently Asked Questions

  1. Refund and Return Policies Please review the following choices carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method. If your return is shipped or brought to a store...
  2. Free Shipping Requirements All BN.com orders for eligible items totaling $35 or more qualify for Free Standard Shipping within the continental U.S. How do I qualify for Free Standard Shipping on BN.com orders?  ...
  3. Delivery Expectations We do our best to estimate delivery dates for your purchase. The estimated date of delivery of your BN.com order and the cost of shipping depends on which Delivery Speed you select during...
  4. Shipping Cost for International Bulk Orders Note: This answer is for customers who are in the United States that are shipping a bulk order to an International destination. International Shipping charges (outside of the contiguous United...
  5. Magazine and Newspaper Subscription Cancellations Magazines received as part of your subscription or as single digital magazine purchases cannot be returned.  Digital magazine and/or newspaper subscriptions can be cancelled at any time...
  6. About Order Status Emails When you complete your order on BN.com, we update you on the status of your order by email. These emails include, but are not limited to:    •  Confirmation that your order was...
  7. Bulk Order Shipping and Tax Information Depending on the type of order, the order due date and any special circumstances, shipping and handling fees may or may not apply. For assistance with determining these costs, you may contact your...
  8. Magazine Shipping and Delivery Publishers need time to process a new printed magazine subscription. Please allow 6 to 10 weeks from the date of your order for your first issue to arrive by mail. For any questions concerning your...
  9. Shipping Gift Cards Shipping options for Gift Cards:    •  Standard Delivery via U.S. Postal Service (USPS) ($0.95 per order)    •  Express Delivery via United Parcel Service (UPS) ($7.95...
  10. Changes to the Free Shipping Program Barnes & Noble.com may change or discontinue Free Shipping at any time in its sole discretion.   However, you would still receive Free Shipping for any eligible purchases made...
  11. NOOK Return Center Address Before mailing out your NOOK device to our returns center, please be sure to contact Customer Service at 1-800-THE-BOOK to obtain a valid Return Merchandise Authorization (RMA) for your...
  12. United States Protectorate Shipping Destinations Barnes & Noble United States Protectorate shipping destinations include: · American Samoa · Guam · Northern Mariana Islands · Marshall Islands · Federated States of Micronesia · Palau · Puerto...